Return & Refund Policy

1. Order Cancellation

If you wish to cancel an order, please contact our customer support team as soon as possible.

Cancellation requests will be reviewed based on the order's processing and fulfillment status.

If an order is canceled before shipment, any payment collected for that canceled order will be refunded to the original payment method, subject to applicable law.

2. Returns and Exchanges

Return eligibility depends on the product category, its condition, and applicable laws.

For health, safety, and regulatory reasons, certain tobacco and vaping products may not be eligible for return or resale once opened or used.

Any applicable return restrictions will be disclosed before purchase.

Nothing in this policy limits any non-waivable consumer rights provided by law.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact customer support promptly.

Provide your order number, a description of the problem, and photographs where appropriate.

We will review the issue and explain the available remedies, which may include a refund, replacement where legally permitted, or another remedy required by law.

4. Refund Processing

Approved refunds will normally be issued to the original payment method.

The time required for the funds to appear in your account may vary depending on your payment provider.

Any applicable refund deadlines under law will be respected.

5. Missing Refunds

If you have not received an approved refund, please check your payment account and contact your payment provider.

If you still need assistance, please contact our support team through the Contact Us page.

6. Return Shipping

Do not send products back without first contacting customer support.

Any return or replacement shipment involving age-restricted products must comply with applicable laws and carrier restrictions.

Return shipping costs, where applicable, will be explained before a return is authorized.

7. Contact Information

For cancellation, return, or refund inquiries, please contact us through our Contact Us page.

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